Shipping policy

Last Updated: June 2026

Thank you for shopping with NexZen.xyz. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times may vary depending on your location:

Domestic Orders: 3–10 business days
International Orders: 7–21 business days (if applicable)

Please note that delivery times are estimates and may be affected by factors beyond our control, including courier delays, weather conditions, customs processing, or high order volumes.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before payment is completed.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information (when available).

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided during checkout.

Delayed or Lost Shipments

While we work with reliable shipping partners, delivery dates cannot be guaranteed. If your order appears delayed or lost, please contact us and we will assist in investigating the shipment.

International Shipping

For international orders, customers may be responsible for customs duties, taxes, or import fees imposed by their country's authorities. These charges are not included in the product price or shipping cost unless otherwise stated.